Now that Prime Day is over, the sales and offers on Amazon only start escalating as the last half of the year closes in and Black Friday leads into the holiday season. There will inevitably be unwanted gifts and wrong sizes, so let’s take some time to brush up on where sellers and customers stand on the terms for returning goods. Some changes from this year’s Amazon return policy include free replacements for customers processed by Amazon at the cost of the seller, and the return policy is divided into three distinct categories, namely:

  • Restocking fee policy
  • Returns refund policy
  • Replacement policy

In true Amazon style, the terms defining their return policies have changed over the years, leaving most Amazon users a little confused on what terms apply. Are all returns free? Is there a limit to the number of times an individual can return a product? 

Over time, Amazon has held that sellers can charge up to 50% of the original item price as a restocking fee on customers. Some merchants even go the extra mile and offer return authorization codes or pre-printed return labels, while others outright decline the return of goods with no previous communication from buyers.  

This, however, has all changed this year. 

Amazon Restocking Policies

Amazon has now said that