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About SellerMobile




Customer Support



About SellerMobile

SellerMobile is a powerful data-driven software solution, created to help Amazon sellers streamline and scale their eCommerce businesses. We offer a wide range of mobile and web-based tools to manage your Amazon stores. Our tools include: inventory and restock management, automated pricing, sales and lost sales analysis, buyer-seller messaging, advanced notifications, and more. SellerMobile was created for eCommerce businesses looking to scale their revenue and grow their brand. The company is headquartered in Carrollton, Texas.


Your data is absolutely safe with us. Your security is of paramount importance to us. We are PCI-Compliant and an Authorized Provider with Amazon. Here are a few of the security measures SellerMobile takes:

256-bit SSL encryption

Twice daily backups of the SellerMobile database

Redundant servers with redundant load balancers

Off-site data backups to protect against local disruptions

Note: your item costs, shipping costs, and supplier details are never shared with anyone including Amazon.

Not at all! SellerMobile is user-friendly and easy to understand, but we show you a lot of helpful data.

We highly recommend you signup for a free one-on-one demo with a customer support rep to get any of your initial questions answered. We also have a few video demonstrations and articles to answer any questions you may have.

Creating an account is simple and takes less than 2 minutes. Once your SellerMobile account is created, you will need to give the software permission to access your Amazon Seller Central account via an API. The steps are simple, and we will walk you through it during the signup process.

We welcome anyone who is a consultant, blogger, seller, or has an audience to become a part of our affiliate program. We offer generous re-occurring commissions. Please see our affiliate page in the bottom menu.


SellerMobile is designed for several mobile and desktop web browsers. It is most heavily tested on Chrome, Firefox and both PC and Mac browsers. It is also available on iOS and Android mobile apps.


Currently, SellerMobile integrates with 17 Amazon marketplaces. We are working on adding additional integrations. Please reach out if you are looking for a specific solution for your eCommerce business.

Yes! You can access our full suite of features and tools in the subscription from any computer and any device. Our mobile app can also send you notifications on your hand-held / smart phone (or devices such as an iPad) with important account updates. You can set these notifications when you download the iOS or android mobile app.

You can connect one Amazon store to 1 Sellermobile account.

If you are selling in multiple marketplaces within that store, you can utilize the Global Dashboard to give you aggerate data across all marketplaces.

If you have multiple Amazon stores, you can utilize our Enterprise Dashboard, to give you aggerate data across all your Amazon businesses. SellerMobile requires you to integrate all your Amazon businesses into SellerMobile. Enterprise accounts may qualify for special discounts depending on the plan you select.

Customer Support

If you may have signed up for SellerMobile in the past or are receiving this error message, please contact us for further assistance.

You can email us your Amazon seller ID, and we can locate your previously created account.

We are continuously updating our software to provide you with an unbeatable product. You will receive emails when we have software updates. We also have a What’s New section on the left menu of the software with all our major updates.

We are available on the phone from 9:30 AM to 6 PM CST from Monday to Friday. You may contact us via email ( anytime, and we will respond within one business day.


You can call us at 1.888.786.1512, text us at 786.496.2654 or email us at We also have a live chat service you can use when you are on our web app during normal business hours.


When you first sign up with SellerMobile your account executive will contact you within 24 hours. If you do not receive an email or have misplaced your account executive’s information, you can contact our support team via phone (1.888.786.1512) or email ( for assistance.


At the top of every page, you will see a ‘help’ button this includes frequently asked questions about the software. You can also schedule a ‘demo’ with your account executive whenever you want additional training. We recommend that you utilize this option to learn about all the tools SellerMobile has to offer.


Yes. We have an amazing customer support staff available on the phone from 8 AM to 6 PM CST from Monday to Friday. If we miss you, or you call us during non-business hours, we will get back to you within one business day. You can also contact your account executive directly, call our toll-free number, email us or chat with us live when you need support.


You have access to the entire software during the free trial period.
Once the free trial has ended, you will be subscribed to the “Start Plan” unless you cancel your account prior to the end of the free trial. If you want to switch to another plan or have additional questions, you can contact a SellerMobile sales specialist via phone (888.786.1512) or email (
We offer 3 subscription plans, Start, Grow & Expand. See a full list of what is including in each plan on the billing page.
SellerMobile isn’t a payment gateway, but we integrate with Stripe as a payment processing solution. These payment processing systems are highly encrypted and not accessible by SellerMobile to ensure the safety of your information.
Unless SellerMobile has a limited-time or special offer, the general free trial period is for 14 days.
You can cancel at any time. Contact us via phone or email to cancel your subscription. Or go to your account settings > billing and cancel your account before the next billing period to avoid getting charged.

SellerMobile’s refund policy can be found under the “Terms and Conditions”. It states that: “You may cancel your subscription with SellerMobile at any time by logging into the Web Application or sending an email at at least two days before the renewal date. If you have questions, please contact our support team.