As part of creating an exceptional customer experience, you have to ensure that you are communicating with your customers in a timely manner. This goes without saying that you have to keep your customer emails straightforward, relevant and interesting. Modern consumers are extremely savvy when it comes to messages that come through their inboxes, and more often than not, they find ways to avoid them. Below we put together some ways to make sure your customer emails are read and actioned.

Best Practices When Sending Customer Emails

Write with a clear purpose

Be clear about what you are saying so your customers know what you want them to do. Keep your message short and to the point. The longer your content is, the less likely your customer will finish reading it or respond to it in a timely manner. If you want to ask for seller feedback or product reviews, then let them know that you would love to hear their thoughts. If you want to inform them about their order, then be sure that your email contains the specifics of their order.

Personalize your email

Customers want to be seen as an individual and not another shopper in your already large database. That said, make your customer emails highly personal.  SellerMobile Feedback Generator tool allows you to customize the message you want to send. You have the option to create one from scratch or edit