Effectively managing customer feedback is one of the many responsibilities for anyone with an Amazon seller account. It is also one of the most time-consuming tasks. However, it is only when you make the most of customer feedback can you truly understand your customers’ needs and concerns. Besides accumulating feedback, you also have to manage and act upon them to improve your products and service. Here’s where a reliable Amazon seller feedback tool comes into play, which we will talk about in further detail.
Customer feedback can make or break your Amazon store. That is why, as a seller, you must possess sufficient knowledge and skills in managing customer feedback may it be positive or negative. You don’t need to become Amazon customer service, but you do need to know how to effectively respond to feedback to ensure the long-term success of your store.
Tips for Managing Positive Seller Feedback Better
If you are doing your job well and offer products and services that your customer deserves, you are more likely to gain positive feedback from them. Here are some tips on dealing with feedback and how to respond to positive feedback.
If your customers praise and compliment you for a job well done, a simple ‘thank you’ is enough. Always acknowledge feedback and thank your customers for the time and effort they took to do it. No matter how little their feedback is, it can go a long way and impact your journey as an online retailer. By using an automated Amazon seller feedback tool, you are in a better position to send follow-up and thank you emails to your customers for every order made.
Being polite is synonymous to showing respect towards your customers. Whenever you are interacting with your customers, always be polite as it not only leaves a good impression but also strengthens the relationship between you and your customers.
Compliment your Customers
Complimenting your customers is a great way to let them know you value them. When customers feel they are worthy, they are inspired to do business with you again. It also shows that you value your customers as much as you value your business.
Be Unique and Creative
There is a bunch of ways you can show your gratitude. If you want to be unforgettable, add a bit of uniqueness and creativity. For example, you can insert a thank you card or letter in the package. Make sure it is personalized by thanking the customer using their first name. Not only will this leave them surprised but they will also be compelled to share it across their circles. Take note, word of mouth is still the best and most effective form of marketing.
A cutting-edge Amazon seller feedback tool allows you to customize feedback email requests to give it a personal touch. You definitely would not want to sound like a robot when asking for feedback from customers.
Tips for Managing Negative Seller Feedback Better
While you may be curious about how to remove negative feedback on your Amazon store as a seller, it’s more important to focus on never receiving that feedback in the first place with stellar customer service. Negative feedback for any business is inevitable. Remember, you will never be able to satisfy all of your customers no matter how good your product and service are. Here are ways on how to respond to them.
Be Apologetic and Empathetic
Admit your mistakes and apologize. While the customers are not always right, express empathy and say sorry for the unfortunate experience. Even if it is not your fault, acknowledge the issue and make up for the mistakes. Other than letting them know the problem won’t happen again, make sure to take steps to resolve it.
Welcome Their Opinions
Even for those of us with the thickest skin, negative feedback can be disheartening. But if you try to look at them in a positive mindset, it can alter your perspective. Take negative feedback as constructive criticism. Use them to motivate yourself to work harder, enhance your products and improve your service.
Understand and Respect
Pay close attention to negative feedback and assess whether what was being said is fact or opinion. Even if the customer is wrong and the comment seems irrational or inaccurate, don’t get defensive. Responding in a professional manner shows you respect your customers and value them regardless of their feedback.
Find a Solution
The best way to win back a customer after experiencing a less-than-ideal service or product is by showing them you found a solution to the issue. Offering customers a refund, discount, coupon or replacement product can help you get their business again. If you use this approach, be sure to encourage customers to remove the negative feedback if the second experience yields better results.
Amazon Seller App and Amazon Seller Software
The most successful individual sellers on Amazon take advantage of all the available tools. This is why (if you aren’t already) you need to use the Amazon seller app. In addition to helping sellers track and manage customer feedback, selling apps can also analyze your sales, manage inventory, take high-quality product photos, and even find new products to sell.But the Amazon seller app is just the beginning. To really beat out your Amazon competitors, consider using advanced Amazon seller software, such as SellerMobile, to optimize your products and store. Seller software provides the tools to improve your store by tracking your profits, keeping tabs on Amazon seller fees, managing inventory, restocking your product line, and performing competitor analysis on similar stores and products. There’s no better way to gain better insight into your Amazon store than by using Amazon seller software.
Conclusion – Amazon Seller Feedback Tool: Tips for ManagingSeller Feedback Better
Becoming an Amazon seller takes focus and dedication. Responding to all kinds of feedback is a great way to show that you truly value your customers’ business. Managing feedback might be challenging, but if you learn to deal with them effectively, it will go a long way in your journey as an Amazon seller. Be it positive or negative, it is essential that you value each opinion your customers have on your product. An advanced Amazon seller feedback tool would help you stay on top of your seller feedback and product reviews by giving your instant alerts whenever a customer drops a comment.
Are you looking to gain more organic positive feedback and further optimize your store? Invest in a reliable feedback generator tool like SellerMobile. Contact us to find out more information and get a 30-day free trial.