How to read the Refund Analysis chart within the Global Dashboard?
The Refund Analysis chart shows how much refunds you have processed for every marketplace over the past 7, 30 & 60 days. The smaller the percentage the better. If your refund rate is high something might be wrong with your product. Thus, it is important to actively monitor your refund rates for every marketplace to ensure that you meet your customers’ expectations.
In addition, the “action” column in the end contains the “detail” links, which when clicked will direct you to the refund section of the software.