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Our software allows small to medium business to take advantage of our low cost solution.

Watch and learn using our software video tutorials.

These FAQ's will help you better understand our software.

How-to articles & detailed instructions of our features.

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Amazon Repricer

Yes. For example: if you know the exact margin for your product then you can set repricing parameters (min/max) by price. If you don’t know the price, use the item margin option.

Yes, you can set strategies and parameters for your listings to control minimum and maximum prices, profits and more.nn

Yes. You can update the price in the ‘my price’ tab of a product’s lightbox. When you ‘save’ price changes for an item in the SellerMobile software, it will sync to your Amazon Seller Central account every seven (7) minutes. Remember that your ‘standard price’ is the selling price for an item; ‘sale price’ is the discounted price for an item (sale price is applicable for the date range you select).nn

You can turn automated repricing on or off at the item level under ‘items to reprice’ > ‘reprice status’ in the Repricer tool. You can turn a repricing strategy on or off under the ‘strategies’ tab.nn

Tax settings are done directly on Amazon Seller Central. More information is available here.

There is no exact science in owning the Buy Box. Amazon, one of the largest e-commerce platforms, has a complicated Buy Box algorithm. In addition to pricing, Amazon also considers seller rating, fulfillment (FBA tends to perform better), customer service quality, account health and much more.

SellerMobile’s Algorithmic Repricer Tool uses parameters and strategies set by you to monitor and auto-reprice your Amazon listings to make you more competitive in the Marketplace, increase your profitable and sales and increase your chances in winning the Buy Box. Within the repricer you can also better understand competitior pricing, select who you wish to compete with in repricing and much more.

Studies indicate that sellers who own the Buy Box for an item tend to get the highest sales for that item. Mobile shoppers buy even more from Buy Box listings. In general, when you are placed in the Amazon Buy Box, you are certain to reach more customers and increase your sales.

SellerMobile systems will check for price changes across all Marketplaces every five (5) minutes.

With our algorithmic repricer we will monitor your product prices against your competition and the marketplace to help you auto-reprice. With this competitive edge against other sellers, you can achieve more placements in the Buy Box.

You don’t have to compete with anyone you don’t want to compete with. When you are in the repricer tool – strategies – advanced settings – you can choose which sellers to exclude (or include) when repricing your items.nn

The Buy Box is represented by a button labeled ‘Buy Now’ or ‘Add to Cart.’ Several marketplaces, such as Amazon and Walmart, use this as a premium selling method which generally leads to increased visibility and sales. If a seller’s listing is displayed in the Buy Box they receive a more prime spot to showcase their products, compared to that of their competition (as many sellers tend to sell the same product on Amazon).

We automatically change the price of your products once you have set a repricing strategy. For each strategy, you can set rules for repricing. Your items will not be automatically repriced unless indicated by you.

Rules are set by each marketplace to determine who can ‘own’ the Buy Box listing. Amazon considers a seller’s reputation (seller rating and feedback) and competitive product pricing for placement. SellerMobile’s feedback automation and repricer tools focus on helping you achieve frequent ownership of the Buy Box.

If an item runs out-of-stock, then the price is no longer updated.

Billing

We currently do not offer any options to subscribe to specific tools of your choosing. nnWe offer 2 subscription plans, a basic one, and an extended one. The basic plan grants you access to all of the tools, excluding the Repricer and the Feedback Automation Tool. The extended plan includes access to these two tools; the full SellerMobile suite.

You can cancel at any time if you no longer wish to use SellerMobile. Contact us via phone or email to cancel your subscription.

Unless SellerMobile has a limited-time or special offer, the general free trial period is for 30 days.

Your data is absolutely safe with us. Your security is of paramount importance to us. We are PCI-Compliant and an Authorized Provider with Amazon.nnHere are a few of the security measures SellerMobile takes:nn- 256-bit SSL encryptionn- Twice daily backups of the SellerMobile databasen- Redundant servers with redundant load balancersn- Off-site data backups to protect against local disruptionsnnPlease follow these best practices to secure your data:n- Keep your login information confidentialn- Create strong passwordsn- Change passwords at least once a yearn- Don’t leave your workstation or mobile device unattended while you are logged into SellerMobile or your Amazon Seller Central account

SellerMobile isn’t a payment gateway, but we integrate with Stripe, Google Pay and Apple Pay as payment processing solutions.nThese payment processing systems are highly encrypted and not accessible by SellerMobile to ensure the safety of your information.

We offer 2 subscription plans, a basic one and an extended one. The basic plan grants you access to all of the tools, excluding the Repricer and the Feedback Automation Tool. The extended plan includes access to these two tools; the full SellerMobile suite.

Once the free trial has ended, a SellerMobile account executive will contact you to upgrade to a subscription plan. If you wish to continue usage of our amazing Seller software, SellerMobile will start billing you depending on the type of plan you choose.

The free trial gives you access to SellerMobile’s suite of tools for Amazon sellers. You can integrate your Amazon Seller Central account and view all of your seller analytics (sales, inventory, brand, supplier and restock analytics) on a consolidated platform. You will also have access to the Lost Sales Analysis Tool, Predictive Restock Tool, Algorithmic Reprcier Tool and Feedback Automation Tool. nn

SellerMobile’s refund policy can be found under the Terms of Service. It states that: ‘You may cancel your subscription with SellerMobile, and attain a refund, by giving a notice of your cancellation with seven (7) days after your first subscription begins. The right to cancel and get a refund expires after seven (7) days. After the 30-day free trial, cancellation of your subscription will terminate all of your rights to use SellerMobile tools.’

Brand Analytics

You will need to input all new brands into your Amazon Seller Central account. When synced, this information will be visible in SellerMobile.

The dollar amount of discounts is pulled from your Amazon Seller Central account. This is the total discount offered to your customers via promotions.nn

This is the highest dollar amount of inventory that you currently have. nn

Bulk Upload Tool

No. The ASIN is derived from Amazon Seller Central. The SKU is your internal number for an item that you use in your warehouse, with your supplier, etc.

For item, order or supplier bulk update – you are not required to fill in any of the columns. Leave the fields blank if you wish, or do not have information, but do not remove columns from the document.

No. The ‘supplier ID’ is auto-generated by SellerMobile. If you want to add a new supplier in the supplier bulk update, simply add the supplier name in the second column of the Excel document and leave the ‘supplier ID’ column blank.

None of the fields are ‘mandatory,’ but the more information you add, the better analytics can be provided.

If there is an error in the template format, an ‘error’ status will appear when you go to upload the document. If this happens, you will need to fix the error and re-upload the document.nn

Customer Analytics

You can search for a customer within the ‘customer list’ section of Customer Analytics. This feature allows you to search by customer name, phone number and additional parameters for ease-of-use.nn

Customer Support

Yes. We have an amazing customer support staff available on the phone from 8 AM to 6 PM CST from Monday to Friday. If we miss you, or you call us during non-business hours, we will get back to you within one business day. You can also contact your account executive directly, call our toll-free number, email us or chat with us live when you need support.nn

At the top of every page, you will see a ‘help’ button. When you click on the button, a window will open that provides you with a short tutorial video on how a tool works. You can also schedule a ‘demo’ with your account executive whenever you want additional training. We recommend that you utilize this option to learn about all the tools SellerMobile has to offer. nn

You can call us at 1.888.786.1512, text us at 786.496.2654 or email us at info@sellermobile.com. We also have a live chat service you can use when you are on our web app during normal business hours. nn

We are available on the phone from 8 AM to 6 PM CST from Monday to Friday. You may contact us via email (info@sellermobile.com) anytime, and we will respond within one business day.

When you first sign up with SellerMobile your account executive will contact you within 24 hours. If you do not receive an email or have misplaced your account executive’s information, you can contact our support team via phone (1.888.786.1512) or email (info@sellermobile.com) for assistance.

Dashboard

SellerMobile takes the information you provided (such as item cost, shipping cost) along with the information compiled from your Amazon Seller Central’s account to calculate your gross profit.nn

If you hover over the line you will see what information is displayed by which color. For example, the teal line indicates “number of units,” while the pink line indicates “number of orders.” Refer to the Y-axis on the right.nn

Ticket is the average dollar amount of your order. For example: if you order two items and one item cost $10 and the other costs $30, then your ticket value (average) is $15.nn

This is the percentage of refunds over the total amount of revenue for that day. The smaller the percentage the better. nn

Cost percent is the percentage of the item cost for a particular day compared to sales numbers.nn

SellerMobile uses the term ‘lightbox’ to define the screen that pops up on top of the screen you are currently viewing. The ‘product lightbox’ appears when you click on a product’s / item’s name. This includes all of the information, for that specific item / product, compiled across the SellerMobile system. nn

‘Order revenue’ includes the shipping revenue as well. ‘Item sales’ is only the revenue from the item. nn

Understanding and accurately calculating your Profit Margin and Return on Investment (or ROI) for a sale is crucial when determining how much profit you will make from a sale.

To have a firm grasp on your overall profit, you first need to understand how Profit Margin and ROI is calculated.

profit margin and return on investment graph

How can I calculate my Profit Margin?

Profit margin is calculated as Profit / Price (or Revenue).

For example, if you bought an item for $2.18, sold it for $9.59, and Amazon took a cut of $4.63 your profit would be $2.78 and your profit margin would be 29%.

Profit = Price or Revenue ($9.59) – Fees ($4.63) – Item Cost ($2.18)

Your Profit: $2.78

Profit Margin = Profit ($2.78) / Price ($9.59)

Your Profit Margin: 28.9% (round off to 29%)

profit margin calculation

How can I calculate my Return on Investment (ROI)?

ROI is calculated as Profit (revenue – all fees – all costs) / Product Cost (cost of goods) * 100.

Using the same example as above: your product cost is $2.18 and it sold for $9.59 with a $4.63 fee. In this scenario, you would have a profit of $2.78 and Return on Investment of 127.5%.

Remember, profit is your Price or revenue ($9.59) – Fees ($4.63) – Item Cost ($2.18) = $2.78

ROI = Profit ($2.78) / Product Cost ($2.18) * 100 (for percent calculation) =127.5%

return on investment calculation

Shipping (shipping price): this is what the customer pays for shipping (collected directly from Amazon Seller Central). Shipping Cost is what the seller pays for shipping (this may include: a. cost of shipping items from your warehouse to Amazon FBA; b. cost of shipping your items from supplier(s) to Amazon FBA; c. cost of shipping your items from supplier(s) to your warehouse).nn

Shipping is when you order has processed and is in the process of being shipped. Shipped is when an order has shipped; left the warehouse facility. nn

Feedback Automation Tool

No. Amazon has some rules and guidelines for sending customers’ emails. A buyer’s email address can only be retrieved after an order has shipped. When you send an email to a customer through SellerMobile’s Feedback Tool, it goes through Amazon and then to your customer.

No, we send emails to Amazon, then Amazon sends it to the customer. Amazon emails should never be spam unless the customer specifically marks Amazon emails as spam. There is no way to track this.

Once an email is sent by you, through SellerMobile, it goes to Amazon. Amazon changes the email domain to Amazon.com and sends the email to your customer. In this way, when a buyer receives an email the ‘sender’ will be displayed as an Amazon email address and not as a SellerMobile email address.

An email is rejected if the Buyer’s email we retrieve from Amazon is invalid.nn

Sent means we attempted to send the email. Delivered means that our attempt was successful and that Amazon received the email.nn

Integration

At the top of every page, you will see a ‘help’ button. When you click on the button, a window will open that provides you with a short tutorial video on how a tool works. You can also schedule a ‘demo’ with your account executive whenever you want additional training. We recommend that you utilize this option to learn about all the tools SellerMobile has to offer. nn

Yes. SellerMobile intelligently integrates with Fulfillment by Amazon (FBA). Within SellerMobile’s consolidated platform, you will be able to sort your asset value by FBA locations, track sales by FBA facilities, calculate inventory / restock gaps and potentials and view FBA storage fee data to plan for more efficiencies.

Inventory

Yes. You can update the price in the ‘my price’ tab of a product’s lightbox. When you ‘save’ price changes for an item in the SellerMobile software, it will sync to your Amazon Seller Central account every seven (7) minutes. Remember that your ‘standard price’ is the selling price for an item; ‘sale price’ is the discounted price for an item (sale price is applicable for the date range you select).nn

No. Since your Amazon account is connected to SellerMobile, you should update your inventory on SellerMobile for it to reflect on your Amazon Seller Central account.

Yes. SellerMobile intelligently integrates with Fulfillment by Amazon (FBA). Within SellerMobile’s consolidated platform, you will be able to sort your asset value by FBA locations, track sales by FBA facilities, calculate inventory / restock gaps and potentials and view FBA storage fee data to plan for more efficiencies.

This pie chart shows you the amount of money you spent on storage fees in six months vs 12 months. It allows you to visualize the data.nn

Stranded inventory is defined by Amazon Seller Central. You can follow some tips to try to prevent your inventory from becoming stranded.

These are some of the terms that are used within SellerMobile’s inventory and restock tools: nInbound retail – dollar amount, in retail value, of inventory that is currently inbound to the warehouse from a supplier; nReserved retail – dollar amount, in retail value, of inventory that is reserved by customers; nUnfulfillable retail – dollar amount, in retail value, of inventory that is ordered by customers but cannot be fulfilled because inventory is not inbound/available; nFulfillable retail – dollar amount, in retail value, of inventory that is fulfillable in current/inbound inventory; nFulfillable units – the number of units that will be fulfillable in current/inbound inventory; nInbound cost – dollar amount, in cost value, of inventory that is inbound; nReserved cost – dollar amount, in cost value, of inventory that is reserved for customers; Unfulfillable cost – dollar amount, in cost value, of inventory that is unfulfillable; nFulfillable cost – dollar amount, in cost value, of inventory that is fulfillable; nReserved units – the number of units that are reserved; nInbound units – the number of units that are inbound; nUnfulfillable unit – the number of units that are unfulfillable.

The item cost is the cost to purchase an item. FBA inbound shipping is how much it costs to ship this item to the Amazon fulfillment center.nn

Lost Sales Analysis

Using proprietary demand forecast technology, we look at thousands of data points to do a predictive analysis of sales you lost in the past due to out-of-stock items. Based on this data, we conduct a predictive analysis of the future and are able to tell you what lost sales you may have in the future (due to out-of-stock items), if you do not replenish as estimated by past demand. For example: If demand forecast data indicates that you sold 10 units on July 18, 2017 but you had 0 units in stock on July 18, 2018 – then 10 units is considered ‘lost sales’ – since the demand existed but you did not have the inventory to make the sale.

The item cost is the cost to purchase an item. FBA inbound shipping is how much it costs to ship this item to the Amazon fulfillment center.nn

Future lost sales predicts what losses you will experience in the future if you do not restock according to predicted customer demand.nn

These are the sales you lost in the past due to out-of-stock items. It is important to analyze this so you can prevent the lost sale in the future.nn

Predictive Restock Tool

You can customize the restock settings per supplier in the Supplier Analytics dashboard and in the product lightbox. If you do not specify otherwise, the system will set a default 30-day supply cycle.

Stranded inventory is defined by Amazon Seller Central. You can follow some tips to try to prevent your inventory from becoming stranded.

Under ‘restock suggestion’ – ‘restock now’ there is a number that indicates how many items you should restock to meet predicted customer demand. ‘Potential loss’ takes this restock number and tells you how much money (in sales/retail value) you will lose, if you do not restock per the system’s suggestion.nn

It is recommended that you restock in Amazon FBA every 15 to 30 days. If possible, do it as frequently as possible so you can avoid lost sales due to out-of-stock items (due to a change in sales velocity) and long-term storage fees.

If you are an MFN seller, you need to update stock levels within Amazon Seller Central.

As a good practice, you should put in order cycle information for each one of your suppliers. This supplier data is tagged to each item in the ‘restock by item’ list. The ‘override’ button allows you to change the allocated days for restock cycle, safety period and/or lead-time at the item level if there is an exception. For example: Let’s say a supplier has a 15-day lead-time for all products. However, one, specific item has a defect and the lead-time has increased. You would want to go into the product at the item level and ‘override’ the 15 days setting to the new lead-time.nn

These are some of the terms that are used within SellerMobile’s inventory and restock tools: nInbound retail – dollar amount, in retail value, of inventory that is currently inbound to the warehouse from a supplier; nReserved retail – dollar amount, in retail value, of inventory that is reserved by customers; nUnfulfillable retail – dollar amount, in retail value, of inventory that is ordered by customers but cannot be fulfilled because inventory is not inbound/available; nFulfillable retail – dollar amount, in retail value, of inventory that is fulfillable in current/inbound inventory; nFulfillable units – the number of units that will be fulfillable in current/inbound inventory; nInbound cost – dollar amount, in cost value, of inventory that is inbound; nReserved cost – dollar amount, in cost value, of inventory that is reserved for customers; Unfulfillable cost – dollar amount, in cost value, of inventory that is unfulfillable; nFulfillable cost – dollar amount, in cost value, of inventory that is fulfillable; nReserved units – the number of units that are reserved; nInbound units – the number of units that are inbound; nUnfulfillable unit – the number of units that are unfulfillable.

Restock order cycle – is how often you want to evaluate your stock to determine if you need to purchase from your supplier, or when to send your stock to a FBA center. For MFN sellers, this is how often want to order products from suppliers; Restock safety stock – an amount of stock you would want to hold in Amazon in case there is a delay in shipment or there is a positive change in sales velocity; Restock lead time – the time it takes for your products to get to the Amazon FBA centers from your warehouse, or from your supplier, to when Amazon will make it available to you (Amazon processing time). If MFN, restock lead time is how long it takes you to get products from your supplier; Restock Point – the culmination of lead time, safety stock and order cycle.

The predictive restock tool analyzes data to predict what items you need to restock, at what amount and at which time period. Thus, the ‘need restock’ uses this technology to indicate to you when an item is either out-of-stock or running low on stock, based on what is needed per customer demand. nn

Sales Analytics

Yes. You can update the price in the ‘my price’ tab of a product’s lightbox. When you ‘save’ price changes for an item in the SellerMobile software, it will sync to your Amazon Seller Central account every seven (7) minutes. Remember that your ‘standard price’ is the selling price for an item; ‘sale price’ is the discounted price for an item (sale price is applicable for the date range you select).nn

SellerMobile takes the information you provided (such as item cost, shipping cost) along with the information compiled from your Amazon Seller Central’s account to calculate your gross profit.nn

If you hover over the line you will see what information is displayed by which color. For example, the teal line indicates “number of units,” while the pink line indicates “number of orders.” Refer to the Y-axis on the right.nn

The item cost is the cost to purchase an item. FBA inbound shipping is how much it costs to ship this item to the Amazon fulfillment center.nn

Ticket is the average dollar amount of your order. For example: if you order two items and one item cost $10 and the other costs $30, then your ticket value (average) is $15.nn

This is the percentage of refunds over the total amount of revenue for that day. The smaller the percentage the better. nn

Cost percent is the percentage of the item cost for a particular day compared to sales numbers.nn

SellerMobile uses the term ‘lightbox’ to define the screen that pops up on top of the screen you are currently viewing. The ‘product lightbox’ appears when you click on a product’s / item’s name. This includes all of the information, for that specific item / product, compiled across the SellerMobile system. nn

‘Order revenue’ includes the shipping revenue as well. ‘Item sales’ is only the revenue from the item. nn

Understanding and accurately calculating your Profit Margin and Return on Investment (or ROI) for a sale is crucial when determining how much profit you will make from a sale.

To have a firm grasp on your overall profit, you first need to understand how Profit Margin and ROI is calculated.

profit margin and return on investment graph

How can I calculate my Profit Margin?

Profit margin is calculated as Profit / Price (or Revenue).

For example, if you bought an item for $2.18, sold it for $9.59, and Amazon took a cut of $4.63 your profit would be $2.78 and your profit margin would be 29%.

Profit = Price or Revenue ($9.59) – Fees ($4.63) – Item Cost ($2.18)

Your Profit: $2.78

Profit Margin = Profit ($2.78) / Price ($9.59)

Your Profit Margin: 28.9% (round off to 29%)

profit margin calculation

How can I calculate my Return on Investment (ROI)?

ROI is calculated as Profit (revenue – all fees – all costs) / Product Cost (cost of goods) * 100.

Using the same example as above: your product cost is $2.18 and it sold for $9.59 with a $4.63 fee. In this scenario, you would have a profit of $2.78 and Return on Investment of 127.5%.

Remember, profit is your Price or revenue ($9.59) – Fees ($4.63) – Item Cost ($2.18) = $2.78

ROI = Profit ($2.78) / Product Cost ($2.18) * 100 (for percent calculation) =127.5%

return on investment calculation

Shipping (shipping price): this is what the customer pays for shipping (collected directly from Amazon Seller Central). Shipping Cost is what the seller pays for shipping (this may include: a. cost of shipping items from your warehouse to Amazon FBA; b. cost of shipping your items from supplier(s) to Amazon FBA; c. cost of shipping your items from supplier(s) to your warehouse).nn

Shipping is when you order has processed and is in the process of being shipped. Shipped is when an order has shipped; left the warehouse facility. nn

Sign Up

At the top of every page, you will see a ‘help’ button. When you click on the button, a window will open that provides you with a short tutorial video on how a tool works. You can also schedule a ‘demo’ with your account executive whenever you want additional training. We recommend that you utilize this option to learn about all the tools SellerMobile has to offer. nn

Supplier Analytics

You can add a supplier in two ways: 1. click on ‘add supplier’ under the supplier feature of the web app and fill in the required information. 2. use the bulk upload tool to add multiple suppliers at once (view bulk upload article to learn more).nn

Under the ‘supplier list’ you can click on a ‘company name’ and a lightbox will pop up. You can change the ‘status’ of a supplier to ‘active’ or ‘inactive’ on this screen and select ‘save changes’ when complete. nn

Restock order cycle – is how often you want to evaluate your stock to determine if you need to purchase from your supplier, or when to send your stock to a FBA center. For MFN sellers, this is how often want to order products from suppliers; Restock safety stock – an amount of stock you would want to hold in Amazon in case there is a delay in shipment or there is a positive change in sales velocity; Restock lead time – the time it takes for your products to get to the Amazon FBA centers from your warehouse, or from your supplier, to when Amazon will make it available to you (Amazon processing time). If MFN, restock lead time is how long it takes you to get products from your supplier; Restock Point – the culmination of lead time, safety stock and order cycle.

CBM stands for ‘cubic meter’ in shipping terms. CBM is calculated by multiplying the width, height and length together for a carton/case of items. This is often used when shipping multiple cartons together. A CBM for a pallet of cartons would be calculated by adding together the CBMs of each carton. When you go to ‘add a supplier’ you have the option of inputting a supplier’s min/max CBM for placing an order.nn

You have to add the supplier information into the SellerMobile system. This information is kept completely confidential.

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